Frequently Asked Questions

unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. we also cannot cancel orders after they’ve been processed. 

if you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. please reach out to us at the email listed above, select the appropriate category, and we’ll make every effort to accommodate your request! 

all orders are subject to our return and exchange policies. please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

no. if a size, color, or other variant doesn’t appear online, it is not currently available.

In most cases, excluding pre-orders, orders ship within 2-5 business days, but more than 50% of our orders are shipped within 3 business days or fewer. shipping and delivery dates aren’t guaranteed unless otherwise noted.

you’ll receive tracking info as soon as your package ships, via the email you placed your order with. make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. please note it can sometimes take up to 3 days for your tracking link to update.

domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted. international orders normally arrive within 2-4 weeks of shipping. please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. 

We work with an on-demand order fulfillment company with facilities worldwide! 

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at [insert your support email here] with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but  the new order would be at your expense

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at [insert your support email here]!